Fraktpolicy

Shipping Policy

At Kenziezh, we carefully prepare each order before handing it over to our delivery partner. We use DHL to ship our packages and provide tracking so you can stay informed about your order along the way.

Order Preparation

After your purchase has been completed and payment has been approved, we begin preparing your items for shipment.

Our standard preparation period is 1–3 business days. Orders placed during holidays, promotional events, or unusually busy periods may take additional time.

Once your package has been dispatched, you will receive an email containing your shipment tracking details.

Delivery Expectations

The time required for your order to reach you depends on the destination and the DHL service used.

For international shipments, the estimated transit period is 5–12 business days from dispatch. This estimate begins once the order has left our facility and does not include processing time.

Delivery may take longer in certain circumstances, including customs inspections, adverse weather, public holidays, transportation disruptions, or other unforeseen events.

Shipping Charges

Available shipping options and their associated costs will be shown during checkout.

Shipping charges may differ according to the destination and shipment requirements. The applicable cost will be displayed before you place your order.

Shipment Updates

After dispatch, your DHL tracking number can be used to follow your package.

Please allow some time for the carrier's system to register the shipment. It is normal for tracking information to remain unchanged briefly after an order has been dispatched.

International Deliveries

Orders crossing international borders may be subject to customs clearance procedures.

The destination country's authorities may impose duties, taxes, handling fees, or other import-related charges. Unless explicitly stated otherwise, these costs are the responsibility of the customer.

Kenziezh does not control the customs requirements or fees imposed by individual countries.

Your Shipping Address

Please ensure that all delivery details are correct before completing your purchase.

We rely on the information provided at checkout, and incorrect or incomplete details may cause delivery complications.

If you notice an error after ordering, contact us immediately. We will try to help before the parcel is dispatched, but we cannot guarantee that changes will be possible after shipment.

Delivery Delays

Estimated delivery dates can sometimes be affected by circumstances outside our control.

If your shipment has been delayed considerably or the tracking information suggests that there may be an issue, please contact us. We can review the shipment details and assist with contacting DHL when appropriate.

Damaged Packages

If your order arrives with damage, please keep the original packaging and document the condition with clear photographs.

Send the photographs and your order information to our support team as soon as possible. This will allow us to review the issue and determine how best to assist you.